How to Deal with Upset Patients Online
If you struggle with how to deal with upset patients online, you’re not alone. This post provides 7 tips to help you validate the patient’s experience while minimizing the negative…
AI Search Is Changing Healthcare Marketing. Is Your Organization Ready?
The fundamentals of healthcare marketing haven't changed: patients need to discover you, trust you, and choose you. What's changing is…
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Reputation Critical in Marketing Your Practice Online
A recent study completed by BrightLocal reveals that local business’s online presence has never been more critical to their potential clients’ perceptions, which means marketing your practice online is more…
9 Keys for Reputation Success Online
Use our expert checklist to handle negative patient reviews with confidence, while boosting your market presence. Online patient reviews help you improve your reputation, boost your online ranking, and…
4 Ways Not to Ask Patients for Feedback
Our work with thousands of medical practices gives us insight into the best and worst ways practices do things. We typically share lists of best practices, but today we are…
Physician Reputation and Revenue Growth
Like everything else, medical care is becoming consumer driven. Patients have even more opportunity to choose the providers and facilities that provide care. Patients find providers in the same way…
5 Ways to Get More Online Reviews
Online reviews increase sales by an average of 18 percent. In other words, online reviews don’t just exist in the online world, separated from your brick-and-mortar business: they are your…
How to Stay Ahead of Bad Publicity Online
In the midst of a retail recession in 1991, Gerald Ratner gave a speech detailing how his jewelry company was thriving despite the financial climate. While giving tips for business…
How to Get Doctors the Highest Customer Satisfaction
Remember the report cards of your elementary school days? Sometimes they showed exactly the good grades we expected. Sometimes they pleasantly surprised us with the good news they carried. And…
How Your Reviews Affect Your Search Rankings
Ninety-three percent of all buying decisions begin with an online search. We’ve all participated in this online search phenomenon. Despite the thousands of hits vying for our attention, we’re not…
Collect Patient Feedback, Just Don’t Use an iPad
We are often asked if using an iPad in the office to collect patient feedback and reviews is a good idea. While SocialClimb can be used to deliver patient experiences…
Service Recovery Best Practices
As medical practices begin getting the high volume of reviews SocialClimb delivers, we are often asked for strategies and best practice for Service Recovery opportunities. Here is a summary of…
