CEO Sheila Kisor and her team decided the best solution in the market for their needs was SocialClimb. The platform’s comprehensive feature set, simple setup process, and instant results for many practices helped the team make their decision.
SocialClimb had several features that were critical to Orthopedic + Fracture Specialists’ needs.
The immediate increase in patient reviews on Google, Facebook, and Healthgrades was incredible. Within the first month of use, Orthopedic + Fracture Specialists had received more public reviews than it had in the previous 18 months
The increased ratings and reviews, along with SocialClimb’s optimization of the practice’s Google My Business pages, have made the practice twice as visible in local search results and increased inbound phone and web traffic significantly.
Orthopedic + Fracture Specialists delivers high-quality care in a competitive and tech-savvy community. The group wanted to empower its happy patients to help tell its story on social media—and the patients did just that!
The automated process of inviting the patients to provide public reviews has increased total public reviews for the practice from 400 to 2,800, with an average Google rating of 4.72 stars. Inbound clicks and calls have nearly doubled.
“The SocialClimb product and team have been great to work with, and the results for our practice are exactly what was promised,” said Sheila Kisor, CEO of Orthopedic + Fracture Specialists. “The improvement in our practice reputation at the social media level has helped us continue to grow, and SocialClimb reporting keeps our surgeons and team informed of all patient-reported issues.”