With SocialClimb’s automated system in place, Southwestern Eye Center receives more than 250 highly rated social reviews on Google, Facebook, Healthgrades, and other platforms every month!
The increase in social review volumes and higher ratings propelled Southwestern Eye Center’s facilities to be the top rated search result in nearly every market served. Those great search results have translated into increased patient traffic and growing revenue.
Every month, thousands of patients are invited to leave reviews and hundreds of them do. The entire process is automated and very efficient.
Improved social review scores translated quickly into improved rankings on Google and greater visibility on Facebook. After 6 months of using SocialClimb, Southwestern Eye Center's low rankings in search engine results were transformed into positive rankings and great search results for the keywords tracked in each location.
Southwestern Eye Center locations now dominate local search results and it has more than 12,000 reviews on Google, Facebook, Healthgrades, Vitals, and Yelp. Additionally, the average rating on all social review platforms for all locations has increased from 3.64 stars to 4.64 stars.
The dramatic increase in social review volume gives Southwestern Eye Center a strong reputation and a bit of 'insurance' against the occasional lower rating review that could be left.
SocialClimb's robust reporting and service recovery features give Southwestern Eye Center's management team the tools they need to respond to patient feedback and keep senior management informed on progress.
"Increased positive reviews and occasional private critiques of our service have enabled us to improve our search ranking and our practice." - Melissa Pipkin, Director of Marketing at Southwestern Eye Center