Every month thousands of patients are invited to leave reviews and hundreds of them do. The entire process is automated and very efficient.
Improved social review scores translated quickly into improved rankings on Google and greater visibility on Facebook. After 6 months of SocialClimb use, Southwestern Eye Center's low rankings in search engine results were transformed into positive rankings and great search results for the keywords tracked in each location.
Now that Southwestern Eye Center has been using SocialClimb for more than two years, its locations dominate local search results and it has more than 6,000 reviews on Google, Facebook, Healthgrades, Vitals, and Yelp. Additionally, the average rating on all social review platforms for all locations has increased from 3.64 stars to 4.64 stars.
The dramatic increase in social review volume gives Southwestern Eye Center a strong reputation and a bit of 'insurance' against the occasional lower rating review that could be left.
SocialClimb's Notifications, Response tools, Service Recovery features, and Return on Investment calculators aid the Southwestern Eye Center's management team to have the tools they need to respond to patient feedback and keep senior management informed on progress.
"Increased positive reviews and occasional private critiques of our service have enabled us to improve our search ranking and our practice." - Melissa Pipkin, Director of Marketing at Southwestern Eye Center