Service Recovery Best Practices

Posted on Jun 1, 2017 by


As medical practices begin getting the high volume of reviews SocialClime delivers, we are often asked for strategies and best practice for Service Recovery opportunities. Here is a summary of the best practices our customers have shared with us over the years.

The effort you are making to listen to these patients and respond will pay off in many ways. We see it with every practice. At first the response rate seems scary but over time most teams develop a rhythm and sustainable model.
One additional item to consider is responses to positive reviews as well. It may be difficult to write a personal response to the high volume of great reviews you are getting but responding to just a few of the 5-star reviews is always a good thing!

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