From time to time, things go wrong. Even if a doctor has done absolutely everything right, the outcome may not be acceptable to the patient. Dissatisfied patients, whether they are justified or not, can be a thorn in the side of medical practices.
A negative review may be your first indication that one of your patients is not happy with their experience, and responding promptly can go a long way toward alleviating their concerns. Our platform continually scans all major review sites for poor reviews and will let you know when a problem arises. You’ll see any issues that come up without needing to scan through all your reviews across multiple sites on a daily basis, and your monthly Recovery Report helps you keep track of your mitigation progress.
Service recovery involves intervening in a negative situation to turn it around with positive outcomes. Read more about our service recovery tools.