The SocialClimb Download – October 2020

Posted on Oct 23, 2020 by


 
THE OCTOBER ISSUE
 
FEATURED FEATURE
Do you know about this SocialClimb feature?

Service Recovery

From time to time, things go wrong. Even if a doctor has done absolutely everything right, the outcome may not be acceptable to the patient. Dissatisfied patients, whether they are justified or not, can be a thorn in the side of medical practices. 

A negative review may be your first indication that one of your patients is not happy with their experience, and responding promptly can go a long way toward alleviating their concerns. Our platform continually scans all major review sites for poor reviews and will let you know when a problem arises. You’ll see any issues that come up without needing to scan through all your reviews across multiple sites on a daily basis, and your monthly Recovery Report helps you keep track of your mitigation progress. 

Service recovery involves intervening in a negative situation to turn it around with positive outcomes. Read more about our service recovery tools.  

 

 
 
 
INDUSTRY TRENDS AND UPDATES
 
How to Respond to Negative Reviews
​​​Struggling with how to respond to negative reviews? Whatever you do. don’t answer them like Dr. Mitch would. Make sure you remain HIPAA compliant, respond promptly, show that you value your patient’s concerns, and take the conversation offline. 

 

Negative reviews aren’t pleasant, but responding in the right way will show anyone who reads the reviews and responses that you care about your patients. And SocialClimb customers can use our Review Library with HIPAA-compliant responses all ready to plug in with ease.

Read more.

 




Service Recovery: Healthcare’s Customer Experience ‘Antidote’
 
In possibly the best service recovery example in recorded history, a resort general manager turned a horrible travel experience into an unforgettable first night in Cancun. His example of anticipating needs and offering compensation in the form of an alternative experience was brilliant. Cheryl J. Vankuren unlocks the lessons from that experience and wraps them into the patient experience in this useful American Healthcare Journal article.

 

Read the full article.

 
 

​​​​​

​​​​​

 
 
 

HIPAA Compliance and Online Review Responses

Most of us could use a little refresher every now and then on keeping reviews HIPAA compliant. This article takes a deeper dive into the topic, providing seven keys to HIPAA-compliance in online responses.

Responding to reviews properly is an important aspect of managing your reputation online. And while responding to public reviews can be tricky, it’s an important way to show that you’re committed to your patients in every way.

Read more. 

 

 

 
Getting to Know Us
 
 
Lacee Jones, Customer Success Manager

Lacee is a Customer Success Manager at SocialClimb. Lacee has a large blended family and loves spending time with her girls. She also loves to travel and create content for her decorating blog. Her favorite part of her job is working with clients. She loves to help people solve their issues and grow their practice.

 

Justin Saunders, Technical Implementation Analyst

Justin is a Technical Implementation Analyst. He is a Colorado transplant and enjoys all things outdoors, specifically riding his dirt bike, hiking, and going on camping trips with his wife and daughter. His favorite part of his job is working with databases and assisting the
CSMs with technical troubleshooting. ​​​

 

 
Don’t Miss Our Latest Blog Posts      
 
 
 
 
 
 
 
 
LAUGH BREAK
 
 
Patients are using their smartphones to find a doctor, and Dr. Mitch trusts SocialClimb to make sure they find his GMB listing when they search online for care.Watch now. 
 
KEEP UP WITH SOCIALCLIMB
 
 
 
 
 
 
Recent Events

 

RELIABLE IT EXECUTIVE HEALTHCARE SUMMIT WEBINAR
It was great to “see” those of you who attended Ty Allen’s presentation during the October 15 webinar, One-to-One Marketing Finally Makes It to Healthcare. Let us know if you’d like to learn more about personalized marketing and its implications for medical practices. 
Upcoming Events

 

2020 ORTHOFORUM VIRTUAL SEMINAR 
October 21 – 22, 2020

AAOE BOARD MEETING
October 22, 2020
Atlanta, Georgia
SocialClimb is sponsoring the Thursday evening dinner. 

2020 ORTHOASC VIRTUAL SEMINAR
November 4 18, 2020

2020 THERAPY SERVICES VIRTUAL SEMINAR
November 11, 2020

HCIC
November 16 20, 2020
Virtual

 
 
 
FOLLOW US

Share this:

Posted in Uncategorized