SocialClimb helps automate the patient feedback process, giving you the results you need while simplifying your office workload. Easily grow your online ratings with high-volume and high-rated reviews to increase potential patient interest in your practice. Get the survey data you need to improve customer satisfaction, including CAHPS and other industry standards. Do this with minimal effort by using our smart tools that seamlessly integrate with your practice management system. Almost every medical group feels conflicted as they try to manage current business expectations and maintain their most important commitment of providing high-quality patient care. Owners and administrators expect service recovery, reputation management, survey data, and improvement benchmarks. The online world creates additional growing pains for modern practices as they face increased pressure to solicit frequent online positive reviews and improve online physician reputations as these become essential rather than optional to attract new patients and increase business revenue. Practices scramble just to figure out what it means to meet these expectations effectively. Often, medical assistants, front desk staff, and other team members get overwhelmed by the workload and the conflicting priorities. Things fall through the cracks because it is too difficult to manage and keep track of it all. SocialClimb’s innovative system solves these problems. We reduce office stress and meet business needs simultaneously. Our suite integrates with your practice management system so your team does no additional work but gets a 10-times higher response rate on reviews and survey requests. Then our intelligent suite simplifies your work as you use that data for service recovery, reputation management, benchmarking, reports, forecasting, and more. With SocialClimb’s tools, you get and manage the data you need to focus on what’s important, with no added time or effort to acquire it. That’s the power of automation.
SocialClimb’s system automates and simplifies all parts of the patient feedback loop to raise your reputation online and to improve your overall customer experience. Your patients are automatically invited to leave a review soon after every visit, without any staff effort. These invitations can include any optional survey questions you choose. SocialClimb’s system then collects and displays this data in a central, organized management system. Employees can then focus on what is most important: quality medical care and patient trust. Use SocialClimb’s intelligent tools to collect, analyze, and manage the data you need with minimal effort:
SocialClimb’s sophisticated tools integrate with all practice management systems including Centricity, Athena, Greenway, eClinical Works, NextGen, and more. In fact, our advanced integration with these systems creates the foundation for our simple patient feedback process. This means SocialClimb’s tools also let you easily configure how you initiate, receive, and use feedback from your patient database, all while maintaining HIPAA regulations. For example, you can designate API access on many levels to:
The SocialClimb system increases your online ratings, giving you big results, fast. Using our automated tools, SocialClimb customers have sent more than 8 million invitations. We know that approximately 10% of all patients will provide a public review after receiving these invitations. Do the math. How would your online ratings improve if 10% of your patients left public reviews about your practice on Google, Facebook, Healthgrades, and other review platforms? Our customers typically increase monthly review volume by 15-times. Research shows that most patients provide positive reviews when asked. Google search rankings reward physicians who receive a regular flow of positive reviews. The numbers and the effect multiply quickly! Our automatic system optimizes the reviews you receive:
SocialClimb’s Review Management and Patient Survey System help you meet your goals. You want to improve the patient experience. You also want to grow practice revenue and plan for the future. Both goals require real data. Our automation makes it easy to get the data you need to monitor service trends in your practice, plan ahead, and take action. When data comes back, the SocialClimb system continues to simplify employee workload:
Orthopedic One, in Ohio, has focused on improving its practice through real, direct patient feedback. With more than 70 surgeons, they invite 4,500-plus patients per month to take their surveys and leave reviews.
Response rates for this group exceed 25%, meaning more than 1100 reviews monthly. Data from their reviews have helped them raise their online rankings, making them easier to find and more likely to be chosen by customers in their area. Their custom survey data has helped them improve their patients’ experience and customer satisfaction.
OrthoCarolina’s growing practice, with more than 150 surgeons in 45 locations, is one of the largest orthopedic groups in the United States. Using SocialClimb’s system, they have invited more than 300,000 patients to leave reviews and take surveys over the past 12 months. Not one of those invitations was generated or sent manually.
OrthoCarolina uses SocialClimb-powered data to collect patient feedback of all kinds, then acts on this data. SocialClimb-generated data has directly improved OrthoCarolina’s profitability and service quality, all while saving staff time.
Barnet Dulaney Perkins Eye Centers, in more than 15 locations in Arizona, have achieved a 400% increase in monthly review volume since automating their patient feedback system with SocialClimb 12 months ago. They have improved their online ratings average from 3.67 stars to 4.59 stars.
With practically no employee effort, these positive increases in review volume, frequency, and rating level have helped them attract patients and grow their practices around the state.