Latest Stories

What’s Your Patient Feedback Collection Style?

A Quiz for Healthcare Marketing Professionals Instructions: For each question, select the option that best reflects your approach to collecting patient feedback. At the end, tally your answers to discover…

Building a Patient-Centric Culture: Operationalizing Insights at Every Level

Healthcare organizations across the country face a remarkable paradox: while they exist solely to care for patients, many struggle to systematically incorporate the patient’s voice into their operational fabric. The…

8 Unexpected Ways Patient Communication Shapes Healthcare Marketing Success

As a professional in the healthcare industry, you understand the basics of patient feedback – monitoring reviews, tracking satisfaction scores, and managing online reputation. But beneath these obvious applications lies…

Quiz: How Well Do You Understand Patient-Centric Marketing?

Instructions: Ready to test your healthcare marketing superpowers? Grab your marketing cape and select the answer that best captures the true essence of patient-centered marketing. No medical degree required—just bring…

From Complaints to Opportunities: Turning Patient Feedback into Practice Growth

Let’s be honest: no medical practice wants to see a one-star review pop up online. But what if we told you that those seemingly painful patient comments could actually be…

The Human Element: How Patient Feedback Is Reshaping Healthcare

In the intricate landscape of modern healthcare, there exists a profound yet often overlooked resource that has the potential to revolutionize care: the authentic, unfiltered voice of the patient. Patient…

Healthcare Evolution: Five Years Post-Pandemic

As we find ourselves midway through March 2025, it’s hard to believe that five years have passed since the COVID-19 pandemic dramatically altered our world. Anyone who’s watched the healthcare…

When and How to Scale Your Healthcare Organization

Growing a healthcare organization presents unique challenges for practice administrators, marketers, and business development professionals. The difficulty lies not only in the growth process itself, but in recognizing when to…

How Machine Learning is Transforming Healthcare Marketing

Healthcare marketers face unique challenges: identifying high-value patients, navigating strict privacy regulations, and demonstrating clear ROI on marketing spend. Enter machine learning (ML) – a technological advancement revolutionizing how healthcare…

How Tech Giants and Startups Are Reshaping Modern Healthcare

The healthcare industry is witnessing an unprecedented transformation as retail behemoths and nimble startups vie for market dominance. On one side, consumer-centric giants like Amazon and Walmart are leveraging their…

The Enduring Impact of Postcard Marketing in Healthcare

Despite claims that print marketing is dead, our mailboxes continue to get stuffed with promotional postcards daily. While we all know that digital marketing dominates modern strategy, direct mail—particularly postcards—still…

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