See, manage, and respond to negative reviews quickly with our platform. Even the best doctors need to focus on doctor reputation repair from time to time to mitigate negative feedback, but scanning through review platforms to find the occasional bad review is too time consuming. We make it easy.
We constantly monitor the reviews you receive for every physician and location. Our system notifies your team immediately when you get a negative review. That review gets put into a central list where staff can see, assign, track, and respond from one place.
Receive immediate notification when a physician or location receives a review of three or fewer stars.
See which reviews have been responded to and which are still waiting for attention on your Recovery Report.
Use our complete bank of HIPAA-compliant review responses so you can respond quickly with no hassle.
Categorize your review and survey responses so you can watch for unhealthy trends by provider or location.
Assignment and tracking
Assign reviews and surveys to the right person and track their progress in resolving the issue.
Leave internal comments on patient feedback you’ve received to make note of circumstances and other issues.