Even the best physicians receive some negative feedback. SocialClimb’s medical service recovery tools make it easy to see, manage, and respond to negative reviews.
Scanning through and responding to the many online review platforms can overwhelm office staff and practice managers, especially those with many physicians at multiple locations.
SocialClimb’s automated service recovery tools solve this problem by constantly monitoring the major review platforms for all your physicians and locations. Then our system notifies your team immediately of any negative reviews. Our system organizes all negative reviews into one central list, where staff can see, assign, track, and respond all from one place without ever having to visit the various review platforms individually.
When you respond quickly and sincerely, you improve patient care in real ways. When potential customers search for you on these platforms and see your efforts to correct unsatisfactory experiences, they will also trust that your practice is serious about providing good service to patients.
SocialClimb’s service recovery tools include: