HIPAA-Compliant Integration Is Key to Automating Your Patient Acquisition

Posted on Nov 17, 2020 by

You have two options when it comes to managing your reputation online. You can do it the hard way, or you can use SocialClimb. Our HIPAA-compliant integration with your practice management system and with Google makes it possible to automate your patient acquisition.

Online Reviews Attract New Patients

Doctors need to have a great online reputation in today’s digital world. When medical consumers are looking for a new doctor, 71% of them begin their search by looking at online reviews. You could be a great doctor, but if your online reputation doesn’t reflect that, patients searching for care will keep scrolling. Worse yet, you may be one of the many doctors who don’t even show up in an online search. 

Relying on word-of-mouth referrals and recommendations may have worked well in the past, but those days are gone. Even if a satisfied patient or another doctor sends patients your way, chances are, they’ll take the time to see what your other patients are saying about you and your office through online reviews before they pick up the phone to make an appointment.

I could talk forever about the importance of sprucing up your online presence, but I think I’ve made my point. If you want a bigger picture of the importance of online reviews, go here.  

HIPAA-Compliant Integration Automates the Process

SocialClimb’s platform integrates seamlessly with most patient management systems. The integration is completely HIPAA compliant, delivering industry-leading results while keeping your PHI safe. 

reviews increase with SocialClimb

Secure access to your patient data allows our platform to automatically send out personalized review requests to your patients within 24 hours of care. We have found that when asked in this way, patients respond with feedback about 10% of the time. In addition, our customers’ overall Google star ratings increase by 1.2 stars on average, and they experience a dramatic increase in the number of phone calls and website clicks they receive. 

Once everything is connected and running smoothly, you’ll be able to watch your reviews come in, your reputation improve, and your schedule fill with very little effort from your staff. 

Our platform integrates with the Google My Business (GMB) API and Google Ads API as well. GMB API integration means you can use our platform to interact with your GMB listing and make sure your information is accurate and up-to-date. Integration with Google Ads API allows you to interact directly with the Google Ads server from our platform. 

With our HIPAA-compliant integration in place, your SocialClimb dashboard truly is a one-stop solution to managing your reputation online. 

The Many Benefits of Deep Integration

Our capability to integrate with your practice management system AND Google enables you to take charge of your online reputation and engage in one-to-one marketing activities through the use of your practice data in HIPAA-compliant ways. 

patient review request

Can We Integrate with Your Practice Management System?


We have several methods of integration depending on which practice management system you use: API integration, direct integration, HL7 interface, automated SFTP, secure messaging, and direct manual upload.  We provide native integration for more than 50 of the most popular practice management systems with additional HL7-based integration for most other platforms. Sometimes we are not listed as a partner on a PM site, as with Athena, but we work through a partner on their list. If you don’t see your PM system on our list, call one of our reps at 866-338-8270. We will work with you to use the method that makes the most sense for your practice.

In most instances a full integration will cost you nothing. 

Don’t do it the hard way. Set up a demo or call one of our team members at 866-338-8270 to jumpstart your reputation today. 

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Posted in Automated Practice Marketing