Newsletter April 2021

Do you know about this SocialClimb feature?
90 Day Rule
When patients receive a review request, by default they cannot receive another request from your practice for 90 days. The rule is in place so patients won’t be inundated with review requests due to follow-up visits. However, this can cause a problem if the patient is referred to a specialist within the same practice. When the patient visits the new doctor, the visit does not trigger an automated request being sent, and that specialist is missing out on reviews.
If you have specialists in your practice who are not receiving all the reviews they should, please reach out to your customer success representative. They can have your account set up to make an exception to the 90-day rule for your specialists. We don’t want any doctors missing out on reviews they should be receiving! 
Lauren and Lacee
Please reach out to Lauren or Lacee with this or any other problems you may be experiencing. They would love to help you get everything working the way it should.
Time for a Category Update?
March 2021 brought some welcome updates to GMB listing categories. Google added 25 new categories in healthcare! If you are not satisfied with your current category, you can go in and see if one of the new categories more accurately describes what you do. 
Remember that when you choose your listing category, you will want to choose the one that best fits the type of care you provide. If you do update your category, make sure you also update your description to reflect your new category as well as the content on any web page you have linked to.
Forbes Business Council member

Choose medical category



Google My Business: A Free Tool Worth Investing In
This article by Hannah Trivette covers Google My Business basics and why it’s essential for businesses to make the effort to own and optimize their listing. She talks about choosing a category, responding to reviews, guarding against user-generated updates and more. If you want to brush up on the basics and look at it from a business perspective, this is a good article to start with. 

Read more.

Meet Our New Team Member

Jeremy Johnson

Jeremy Johnson, our new Director of Marketing, is excited to help SocialClimb grow. He has over 15 years of enterprise marketing experience specializing in strategy and demand generation, with six of those years in the healthcare tech space. His hobbies include hiking, mountain biking, basketball, and golf. Jeremy and his wife, Stacey, live in Orem, Utah, where they love watching and supporting their three daughters in their many activities. 

Don’t Miss Our Latest Blog Posts

March 23: 10 Strategies for Successful Healthcare Marketing
April 7: 7 Ways to Rank Higher in Local Search with Google My Business SEO
April 13: Online Search and the Patient Journey
April 15: Choose the Best Category for Your Medical Google My Business Page
April 20: Three Ways to Leverage Predictive Analytics in Healthcare Marketing

Laugh Break
Dr. Mitch orthopedic surgeon
Listen in as Dr. Mitch shares tips to achieve social greatness. 

Dr. Mitch: Achieve Social Greatness 


Upcoming Events

Hawaiian Eye & Retina 2021, May 8 – 14
Maui, HI

We can’t wait to meet up at the Hawaiian Eye & Retina event in Maui in a couple of weeks. It will be great to see everyone in person once again. 


OrthopedicsToday Hawaii, May 30 – June 3
Maui, HI
Come by our booth at the OrthopedicsToday Hawaii conference in beautiful Maui. We’re excited to meet with you in person once again. 

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