Healthcare is facing a feedback crisis, and it’s not what you might think. Patients aren’t unwilling to share their thoughts about their care experiences—quite the opposite, actually. According to research,…

Healthcare organizations today have an unprecedented opportunity to differentiate themselves and drive sustainable growth through exceptional patient experiences. While industry-wide challenges exist, forward-thinking organizations are turning these pain points into…

Over the past few years, patient experience has evolved into a critical focus that directly impacts both clinical outcomes and organizational growth. Recent research reveals compelling evidence that healthcare organizations...

Healthcare generates more than 30% of the world’s data, but only 3% of it is utilized to solve problems. Too many organizations collect patient feedback only to let it gather…

“How do we stack up against other organizations?” It’s probably one of the most common questions healthcare leaders ask when reviewing their patient experience metrics. And it’s a perfectly natural…

Healthcare marketing professionals face a unique challenge: creating campaigns and materials that actually resonate with diverse patient populations while still ensuring accessibility for everyone. Because patients now have more choices…

A Quiz for Healthcare Marketing Professionals Instructions: For each question, select the option that best reflects your approach to collecting patient feedback. At the end, tally your answers to discover…

Healthcare organizations across the country face a remarkable paradox: while they exist solely to care for patients, many struggle to systematically incorporate the patient’s voice into their operational fabric. The…

As a professional in the healthcare industry, you understand the basics of patient feedback – monitoring reviews, tracking satisfaction scores, and managing online reputation. But beneath these obvious applications lies…

Instructions: Ready to test your healthcare marketing superpowers? Grab your marketing cape and select the answer that best captures the true essence of patient-centered marketing. No medical degree required—just bring…

Let’s be honest: no medical practice wants to see a one-star review pop up online. But what if we told you that those seemingly painful patient comments could actually be…