Use our expert checklist to handle negative patient reviews with confidence, while boosting your market presence.   Online patient reviews help you improve your reputation, boost your online ranking, and…

Our work with thousands of medical practices gives us insight into the best and worst ways practices do things. We typically share lists of best practices, but today we are…

We are excited to announce that our partnership with the Academic Orthopaedic Consortium (AOC) continues to grow. Our team will be attending the AOC’s annual meeting and participating in several…

Many customers have noticed that on August 18th Facebook transitioned all review functionality on business pages to recommendations. We have seen Facebook A/B testing the recommendations features since January of…

Like everything else, medical care is becoming consumer driven. Patients have even more opportunity to choose the providers and facilities that provide care. Patients find providers in the same way…

On April 12th Google announced a change to their review policy. Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers. It is no longer acceptable to…

In a 2013 poll, 72 percent of Internet users said they “looked online for health information of one kind or another within the past year.” When users look online, are…

Henry* was in the hospital yet again. A now-seasoned diabetes patient, Henry still struggled to maintain healthy blood-glucose levels. As his healthcare providers tried to understand what was going on,…

Online reviews increase sales by an average of 18 percent. In other words, online reviews don’t just exist in the online world, separated from your brick-and-mortar business: they are your…

In the midst of a retail recession in 1991, Gerald Ratner gave a speech detailing how his jewelry company was thriving despite the financial climate. While giving tips for business…

Remember the report cards of your elementary school days? Sometimes they showed exactly the good grades we expected. Sometimes they pleasantly surprised us with the good news they carried. And…